Information We Collect
We collect information you provide directly (e.g., name, email, phone, postal code, address, preferred dates, service preferences, photos you upload for assessments) when you contact us, book services, or communicate with us.
We may collect limited technical data when you visit our site (e.g., essential cookies, browser type, device, and basic diagnostics) strictly for functionality and security.
If you engage our services, we also collect transactional and service records (e.g., appointment history, invoices, service reports).
How We Use Information
We use your information to provide and improve services, respond to inquiries, schedule and confirm appointments, send reminders, process payments, issue invoices, and ensure safety and quality of service.
We send service-related notices and, where permitted by law or with consent, optional updates or promotions. You can opt out of non-essential communications at any time.
We do not sell personal information.
Consent and Legal Basis (Canada)
Under PIPEDA and similar provincial laws, we collect, use, and disclose personal information with your knowledge and consent, except where inappropriate or permitted/required by law.
We limit collection to what is necessary for stated purposes, and we use information only for those purposes unless we obtain additional consent or as permitted by law.
You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. We will inform you of implications of such withdrawal (e.g., inability to perform certain services).
Sharing
We may share information with service staff and trusted service providers (e.g., scheduling, payments, secure data hosting) who are bound by confidentiality and security obligations. We authorize them to use information only as needed to perform services for us.
We may disclose information when required or permitted by law (e.g., safety, fraud prevention, lawful requests). In the event of a business transaction (e.g., merger), disclosures will follow legal requirements and appropriate safeguards.
Your Choices and Rights
You can request access to the personal information we hold about you, ask for corrections to inaccurate or incomplete information, and request deletion where appropriate and not prohibited by law.
In Quebec and other jurisdictions where applicable, you may have additional rights such as data portability and more specific transparency regarding automated decisions. Contact us for details relevant to your province.
To exercise your rights, use the “Make a Privacy Request” button above or contact us using the details below.
Cookies
We use essential cookies to operate the site, maintain security, and remember preferences (e.g., theme). We do not use non-essential cookies without your consent. You can control cookies via your browser settings; disabling some cookies may affect site functionality.
Data Location and Transfers
Data is generally processed and stored in Canada. Where processing occurs outside your province or outside Canada, we implement contractual and technical safeguards consistent with Canadian law to protect your information.
Security Safeguards
We employ layered safeguards, including access controls, encryption in transit, secure configurations, monitoring, staff training, and policies governing retention and secure disposal. While no method is perfect, we regularly review and enhance our measures.
If a privacy breach creates a real risk of significant harm, we will take steps as required by law, including notification to affected individuals and relevant regulators.
Retention
We retain personal information only as long as necessary to fulfill the purposes described above or to meet legal, regulatory, tax, and accounting requirements. Typical service records may be retained for up to seven years from the last interaction, unless a longer period is required by law.
When information is no longer required, we securely delete, anonymize, or aggregate it.
Marketing and CASL
We follow Canada’s Anti-Spam Legislation (CASL). We send commercial electronic messages only with consent or as otherwise permitted. You can unsubscribe from marketing messages at any time; service and transactional messages will continue as needed.
Children and Minors
Our services are intended for adults arranging home services. In Quebec, if you are under 14, consent must be provided by a parent or legal guardian. If we learn we collected personal information from a minor without appropriate consent, we will delete it.
Access, Questions, and Complaints
If you have questions, wish to access or correct your information, or want to make a complaint about our privacy practices, contact us using the details below. We will respond promptly. You may also have the right to contact your provincial privacy regulator or the Office of the Privacy Commissioner of Canada (OPC) at 1-800-282-1376.
Changes to This Policy
We may update this policy to reflect changes in practices or legal requirements. We will post the updated version here with a new “Effective date.” If changes are material, we will provide additional notice as appropriate.
Contact
Email: [email protected]
Phone: +1 (604) 397-5281
If you require an accessible format of this policy, please let us know.